Nineleaps: Enabling Digital Transformation with an Incisive Approach
Globally, the digital transformation market is in an expansion mode as businesses realize going digital is fundamentally changing how they operate, enhancing brand equity and delivering value for their customers. The Indian market is catching up with this trend fast. It is clear that digital transformation can help businesses remain competitive and relevant in the market. However, what is not clear to many business leaders is the right digital transformation know-how in terms of the technology available and an in-depth understanding of the overall business ecosystem. Businesses need a capable digital transformation solution provider that can create a 360-degree view of the customer and a deep understanding of the client’s business. Some of the businesses that have been in the market for years need a solution provider with the ability to visualize the consumer’s digital journey for the customer without much disruption, assuring smooth transition.Nineleaps is a perfect fit for organizations looking to achieve digital business transformation. Headquartered in Bangalore, it has the right technological know-how and an in-depth understanding of the customer’s business ecosystem; partnering with clients in strategizing, implementing and creating solutions that enable a smooth digital transition while visualizing the digital journey of the end customer. Having worked with a gamut of big brands from various industry verticals, Nineleaps holds deep expertise in implementation that is executed by project focused, cross-functional teams that can do faster releases and can adapt quickly. The teams leverage their deep domain experience to ensure faster go-to-market time and eventually help clients scale up their digital capabilities to enhance efficiencies. “We are positioned as a product engineering company that also partners its customers in terms of the execution of digital strategies. We are not just providing consulting, or a business service, but we also co-create solutions with our customers,” informs Vivekanand Jha, COO and Co-Founder at Nineleaps.
Ensuring a Smooth and Seamless Transition
When setting off on the digital transformation journey with their customers, the company adopts an in-depth strategy that starts with the teams gaining a comprehensive understanding of the customer's ecosystem and the various key stakeholders involved by using stakeholder analysis tools and stakeholder research data. The stakeholders are adequately trained and coached for this transition and are furnished with a complete visualization of the end outcome of the project. The team then proceeds to examine the quality of the existing data and the measures to be taken to enhance that data. “Apart from customer satisfaction there are other KPIs like conversion rates, click-through rates and total aggregate sales. But customer satisfaction is one of the key KPIs that we target. Once we take that up, we can look at focused initiatives towards improving this. Our strategy is simple, it's cross-functioning, it's incremental and it's faster release cycles,” says Vivekanand.
Another core offering by Nineleaps is its community-based learning platform, developed by industry experts, targeted at budding entrepreneurs and those who seek jobs from a vocational training course.
Aside from that, Nineleaps is now working extensively in the retail and mobility domains, assuring superior customer satisfaction.
When setting off on the digital transformation journey with their customers, the company adopts an in-depth strategy that starts with the teams gaining a comprehensive understanding of the customer's ecosystem and the various key stakeholders involved by using stakeholder analysis tools and stakeholder research data. The stakeholders are adequately trained and coached for this transition and are furnished with a complete visualization of the end outcome of the project. The team then proceeds to examine the quality of the existing data and the measures to be taken to enhance that data. “Apart from customer satisfaction there are other KPIs like conversion rates, click-through rates and total aggregate sales. But customer satisfaction is one of the key KPIs that we target. Once we take that up, we can look at focused initiatives towards improving this. Our strategy is simple, it's cross-functioning, it's incremental and it's faster release cycles,” says Vivekanand.
We are positioned as a product engineering company that also partners its customers in terms of the execution of digital strategies. We are not just providing consulting, or a business service, but we also co-create solutions for them
Another core offering by Nineleaps is its community-based learning platform, developed by industry experts, targeted at budding entrepreneurs and those who seek jobs from a vocational training course.
Aside from that, Nineleaps is now working extensively in the retail and mobility domains, assuring superior customer satisfaction.
